Your satisfaction is our top priority. Our policies ensure a smooth shopping experience:
- Defective or Broken Products: If you receive a defective or broken item, notify us within 3 days of delivery. We'll arrange an exchange promptly.
- Makeup Products: Generally, makeup/fragrance items are non-refundable. However, if there’s a defect caused by delivery, contact us immediately for assistance.
- Unboxing Protocol: Avoid opening the box if you notice any issues upon delivery. Inform the delivery team, and we’ll handle the rest.
- Wrong Colors or Sizes: If you receive an incorrect color or size, notify us within 1 day. We will facilitate a swift exchange.
- Our Mistake, Our Responsibility: If the error is on our end, such as a defective item or wrong variant, we’ll cover the delivery charges for the exchange.
- Refund Process: Refunds are processed within 3-5 days of initiation, using the original payment method.
For any concerns or to initiate a return, please contact our customer support team. We're here to help.